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| Days: 2 days |
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| Unit 1 - You & Communication |
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Topic A |
Why Communication Fails? |
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Topic B |
Listening is a Skill |
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| Unit 2 - Communication Style |
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Topic A |
Communication Style Inventory |
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Topic B |
Know your style, Be Flexible |
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| Unit 3 - Conflict Basics |
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Topic A |
Interactive Skills |
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Topic B |
9 Verbal Behaviors at Work |
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| Unit 4 - Managing The Balance |
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Topic A |
Assertiveness Inventory |
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Topic B |
Assertiveness - How |
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| Unit 5 - Using NLP |
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Topic A |
Neuro Linguistic Programming |
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Topic B |
Visual, Auditory, Kinesthetics |
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| Unit 6 - Enriched Language |
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Topic A |
Sensory Specific Language |
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Topic B |
Meta Messages |
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| Unit 7 - Your Language |
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Topic A |
Positive Powerful |
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Topic B |
Negative Inflammatory |
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